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Support

Help with GoAI, privacy requests and security reports. Tell us what you need and we'll reply by email, usually within two business days.

Quick answers

Bank statementsImport a CSV or PDF statement under Bank, then reconcile each line on the Reconcile tab. 2-step sign-inLost your phone? Ask your company's owner for a new set-up link under Logins & access. Your dataOwners can download a full backup any time from the profile menu (top right).

Contact us

We use what you send only to deal with your request, as set out in our Privacy Policy. Please don't send passwords, 2-step codes or full card numbers. To have a login or a company's books deleted, use the Delete Account page.

Privacy requests

You can ask for a copy of the personal information we hold about you, ask us to correct or delete it, or object to how it's used. Choose Privacy request above. We may ask you to confirm who you are first. If you're not happy with how we handle it, you can complain to the Information Regulator at inforegulator.org.za.

Security problems

If you think someone has got into your login, change your password straight away and tell us (choose Report a security problem). If you've found a weakness in GoAI, please tell us privately and don't test it further.