1. The service
GoAI Accounting ("GoAI", "we", "us") provides online accounting software for South African businesses: keeping books, importing and reconciling bank statements, invoices and bills, VAT and income tax figures, fixed assets, reports and annual financial statements. "You" means the person using GoAI and, where you use it for a business, that business. If you accept these terms for a business, you confirm you're allowed to bind it.
2. Not professional advice
GoAI is a tool. It doesn't replace an accountant, tax practitioner, auditor or lawyer. Figures such as VAT returns, income tax estimates, SARS wear-and-tear periods, depreciation and annual financial statements are worked out from what's in your books and from settings you choose. You're responsible for checking them, for what you submit to SARS or anyone else, and for meeting your legal and tax obligations. Get professional advice where you need it.
3. Logins and security
- Each person needs their own login. Don't share passwords or 2-step sign-in codes.
- Keep your password and authenticator app safe. You're responsible for what's done with your login.
- A company's owner decides who has access and what they can do, and is responsible for the people they invite. Remove logins that are no longer needed.
- Tell us straight away through the Support page if you think someone has used your login without permission.
- You must be 18 or older to use GoAI.
4. Your books and data
- Your books are yours. We don't claim ownership of anything you put into GoAI. You give us permission to store, process, copy (for backups) and show it only as needed to provide GoAI to you.
- You confirm you're allowed to put that information into GoAI, including personal information about other people, and that you'll handle it lawfully. For that information your business is the responsible party and GoAI is your operator, as explained in the Privacy Policy.
- You can download a full backup of your books at any time.
- Keep your own backups and source documents as well. We take care to keep your books safe, but you remain responsible for keeping the records the law requires (generally for five years).
5. Acceptable use
You must use GoAI lawfully and follow the Acceptable Use rules, which form part of these terms.
6. AI features
Some features use artificial intelligence to read documents, suggest how to code transactions or answer questions. They can make mistakes. Check AI suggestions before you save or rely on them; you're responsible for the entries in your books. How AI features handle your information is explained in the Privacy Policy.
7. Fees
If GoAI is free for you now, we'll tell you in advance before introducing any fees, and you can choose not to continue. Any fees, and what they cover, will be agreed with you before they apply.
8. Availability and changes
- We work to keep GoAI available and secure, but it may sometimes be unavailable, for example during updates, maintenance or problems beyond our control.
- We improve GoAI regularly and may add, change or remove features. If a change significantly affects how you use GoAI, we'll try to tell you beforehand.
- We may update these terms. The date at the top shows the latest version. If a change is significant we'll tell you in GoAI; continuing to use GoAI after that means you accept the updated terms.
9. Responsibility and liability
- GoAI is provided as it is. As far as the law allows, we don't promise that it will be error-free or uninterrupted, or that it will meet every requirement you have.
- As far as the law allows, we're not liable for indirect or consequential loss (such as lost profits, penalties or interest), or for loss caused by incorrect information entered into GoAI, by decisions made using its figures, or by someone using your login.
- Nothing in these terms limits rights you have that the law (including, where it applies, the Consumer Protection Act) doesn't allow to be limited, or our liability for gross negligence or deliberate wrongdoing.
10. Ending your use
- You can stop using GoAI at any time. To have your login or a company's books deleted, use the Delete Account page. Download a backup first.
- We may suspend or end access if these terms or the Acceptable Use rules are seriously or repeatedly broken, if the law requires it, or to protect GoAI or other users. Where it's reasonable, we'll warn you first and give you a chance to download your books.
11. General
- These terms are governed by the laws of the Republic of South Africa, and South African courts have jurisdiction.
- If part of these terms can't be enforced, the rest still applies.
- If we don't enforce a right straight away, we haven't given it up.
- Questions about these terms: contact us through the Support page.